Charging Cable Help

Vehicle Charging Reports

We update the list below as soon as we are made aware of any charging information for specific vehicles. We also recommend consulting your vehicle handbook for advice regarding the most suitable charging cable to use. Please note that vehicles that are capable of 11kW AC charging or greater may need a 3 Phase cable to receive the full 7,4kW power from a 1 Phase 32A charging station.

Vehicle	Reports and Recommendations
BMW	BMW Hybrid owners have reported intermittent charging when using a 1 Phase 16A charging cable with a 3 Phase charging station. We therefore recommend using a 1 Phase 32A charging cable for BMW Hybrid vehicles that have a charging capacity below 3,7kW.
Kia	The Kia Xceed may not be charging consistently with 3 Phase charging stations when using a 1 Phase 16A cable. We recommend the 1 Phase 32A charging cable if you are going to charge at a 3 Phase charging station.
Mercedes	If the charging capacity of your Mercedes EV / Hybrid is 7kW then you may need a 3 Phase cable to receive the full 7kW charging power when using a 1 Phase 32A charging station or 3 Phase charging station. Please consult your vehicle handbook to see if the 16A 3 Phase 11kW charging cable. is a more suitable charging cable.
VW	Your eGolf may require a 3 Phase charging cable to provide the full 7,2kW power. Please consult your vehicle handbook. If this is the case, the 16A 3 Phase 11kW charging cable is recommended

General Issues With Your Charging Cable

Please read the user manual that is included with your charging cable. Please let us know if you have not received it.

One of the main cause of problems with an EV charger is due to water ingress. Although the charger is waterproof to IP54 rating once the plug is mated to the vehicle (therefore allowing you to charge when it is raining or snowing), you still have to avoid water getting into the plug. Therefore, make sure that there is a good connection when the plug is inserted into the vehicle; always replace the plug cap after use and make sure there is no water inside the cap; do not leave your charger or the charging plug(s) lying in water. Any water damage to the charger will invalidate your warranty, so please do take care.

Another problem that causes a lot of issues is poor maintenance of the charging cable. Reasonable care of your charging cable will help ensure trouble free usage and prolong the life of it. Misuse of the charger, dropping the charging plugs to the floor after a charging session for example, carries the risk of damage being caused to it. Please make sure that your charger is stowed somewhere safe and dry after using it. Also ensure that you do not wind your cable too tight as it may cause problems to the wires inside. For example, twisting the cable when charging your vehicle or folding the cable when looping it to stow the cable can compress the wires inside the cable and cause damage to them over time. When charging, ensure that there is a little flaccidity to the cable when the plug is connected to your vehicle and make sure there are no tight bends or twists in the cable. To loop your cable without any folds or twists when it is stored after use will also help to keep the cable in good condition. A YouTube video showing how to loop a cable can be found here. Please note that any cable that displays signs of neglect will invalidate the warranty.

Using Your Portable Charger

Please heed the instructions and warnings on the unit and please read the user manual that is provided with the charger before using it. There are safety instructions in the booklet than will help to ensure that your charger is used safely and will function without any problems. We do not advise plugging the charger into an extension cable. Do not stretch or coil the cables tightly and follow the advice above in maintaining your cable. Keep the inside of the plugs dry, the charger may not work if it senses moisture. Please ensure that the cap is on the EV connector plug when unused. Do not submerge the unit in water.